Privacy Policy

This Privacy Policy explains how Portal collects, uses, stores, and protects your personal information when you use our website, mobile application, and online payment services.

1. Information We Collect

We may collect the following types of personal data:

• Full name, email address, phone number, and billing/shipping address. ​

• Payment information (processed securely through our payment provider Paymob we do not store full card details).

• Transaction details related to your purchases. ​

•  Device information, IP address, and cookies for website analytics and fraud prevention.

2. How We Use Your Information

We process your personal data to:

• Provide and process your online orders and payments.

• Verify your identity and prevent fraud.

• Communicate with you regarding your purchases or inquiries.

• Improve our services and user experience. ​

• • Comply with applicable laws and regulations.  

3. Sharing of Information

We may share your personal data with trusted third parties only when necessary, including:

• Logistics/shipping partners to deliver your orders.

• Legal or regulatory authorities if required by law.

• We do not sell, rent, or trade your personal data.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and restricted access.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

6. Your Rights

You have the right to:

• Access, update, or correct your personal data.

• Request deletion of your personal data (subject to legal requirements).

• Withdraw your consent at any time.

To exercise your rights, please contact us using the details below.

7. Cookies ​

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and prevent fraudulent activities. You can disable cookies through your browser settings, but some features may not function properly.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

بورتـال

Email info@portal-eg.com

Phone: 01278033335

Address: 3 Wally Street Kobey ELqoba – Elzaitoun